Free Delivery & Locations
To mainland England & Wales
One Tree Planted Every Time You Shop With Us
Croft Home & Garden automatically contributes to nature based solutions through Reewild, helping to remove carbon from the atmosphere and restore nature. We believe this is a more responsible approach to home delivery.
Eden Reforestation Projects are Worldwide. View their important work here
Our Delivery Service
We offer Free delivery to mainland England & Wales, we do offer delivery to Scotland & Northern Ireland however delivery surcharges apply.
We are only satisfied when you are
Delivery Services & Rates
Our Delivery Rates
- Mainland England & Wales : Free
- Scotland : No Service Available
- Northern Ireland No Service Available
- PO BOX, BFPO, Freight Forwarding Addresses and the rest of the world we do not offer delivery to these locations
Package & Parcel Delivery - From Free
We offer a wide range smaller products that have their own own delivery timescales and are typically sent using Royal Mail, DPD, Parcel Force & DX typically delivered within 3 working days excluding the weekend and bank holidays.
All of our 'parcel delivery' items have 'delivery sash' on the product listing page between the product title and the buy button to notify customers of the estimated delivery timescale.
All of our parcel carriers will send you a notification email so you can track the progress of your order.
Direct Supplier Delivery - From Free
We offer a wide range of 'direct from the supplier items', all of which have their own delivery timescales which is shown between the product title and the add to basket button.
All of our 'direct from the supplier items' have 'delivery sash' on the product listing page to notify customers of the estimated delivery timescale between the product title and the buy button.
Usually our supplier with contact you directly to notify you about the planned delivery via their courier or may ring you to book in a delivery date with you
Pallet Delivery - From Free
Our largest items, such as outdoor furniture sets, may need to be delivered to you using a Pallet Delivery Service.
Pallet deliveries take 3-7 working days and the carrier will notify you prior to delivery. Please note that someone will need to be present for the delivery. We use PalletForce to conduct the delivery.
What you need to know
Deliveries are typically kerbside and must be done on flat ground, such as concrete. Surfaces such as soil, gravel and grass are considered unsuitable for deliveries and collections and the driver will not attempt to operate their equipment unless the surface is appropriate.
Drivers cannot leave their vehicle parked where it is illegal; You must make sure there is plenty of room for the delivery vehicle otherwise delivery will be refused. One more thing, delivery drivers are not insured to enter any buildings.
Our delivery partner Palletforce® will call you directly to book in your delivery at which point you should be able to track the progress of your order directly on the Palletforce website here. Tracking becomes available once the courier has collected your order, which is usually the next available working day (Mon to Fri, excluding the weekends & bank holidays).
What you need to know about Pallet Deliveries
Deliveries are typically kerbside and must be done on flat ground, such as concrete. Surfaces such as soil, gravel and grass are considered unsuitable for deliveries and collections and the driver will not attempt to operate their equipment unless the surface is appropriate.
Drivers cannot leave their vehicle parked where it is illegal; You must make sure there is plenty of room for the delivery vehicle otherwise delivery will be refused. One more thing, delivery drivers are not insured to enter any buildings.
WE ARE ONLY SATISFIED WHEN YOU ARE
Delivery FAQ's
Where is my order?
If you are looking for an update on your online order, there are plenty of easy ways to track its progress.First of all, you need to check your emails for a dispatch confirmation from us (this can sometimes make its way to your junk/spam folder).Once you have found the email, you should be able to see the courier being used to deliver your parcel and there will be a tracking link in the email
How do I amend the delivery address?
Unfortunately we are unable to offer delivery address or product amendments once you have placed your order.
Can I add more products to my order?
Unfortunately, we can’t add additional items to your existing order once it has been completed.
We also cannot amend the products in your existing order once it has been completed. If you change your mind about the product, you will need to cancel the order as quickly as possible. Once cancelled, the correct items can then be ordered instead.You can find out more by reading our cancellations & returns policy.
How do I cancel my order?
Please see our cancellations & returns policy and follow the instructions on cancelling your order.
How do I arrange a return?
Please see our cancellations & returns policy and follow the instructions on returning your order.
Can I send different items from the same order to multiple addresses?
Unfortunately not, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.
I have missed my delivery what can I do?
Don’t worry, you should still be able to get your order. Most couriers will leave a calling card with instructions on how to rearrange delivery.Alternatively, please use the Order Tracking section above to find details on how to arrange a redelivery with your selected courier.If you have any further questions, you can always contact us.
My item has arrived damaged?
Unfortunately, sometimes things go wrong along the way. If you have received your goods with any faults or damage, please contact us. as soon as possible.
Adverse Weather Conditions
During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible.
Industrial Action (i.e. Strikes)
During service strikes and industrial action, your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible. We are unfortunately unable to refund goods that are delayed due to industrial action that is beyond our control. If your order has not been delivered after 21 days (and the delivery option selected is not 'direct Delivery') get in touch with our customer care team who will be able to assist you further